Help and Support

Depending on your enquiry there are various convenient ways for you to contact us such as by e-mail, phone or in writing. If you call us or we call you at your request or to follow up on your inquiry, phone conversations may be recorded and stored due to documentation and security purposes. If we talk with you about investment services, we are obliged to record and store our telephone conversation.

Call Us

Call our Customer Care.
We are available Mon - Fri 8:00am - 6:00pm.

Call Us

Send Secure Mail

Send a message and documents securely to a ICBank, Poland.

Send Message

Head Office

Rondo 1, Rondo ONZ 1
Warsaw Poland.
Zip code: 00-124

Google Location

Email Us

Email our Customer Care Team. We will respond to your request within one business day. If you prefer to speak to a member of our Customer Care Team directly, please give us a call at +48 73 223 12 57.

Frequently Asked Questions

The Bank’s routing number is 053103585

To reorder checks for a personal account, click here. For checks for a business account, click here

During regular business hours, please contact us to file a dispute and get a new card. After hours or on the weekend, call +48 73 223 12 57

To report a lost or stolen debit card, please call +48 73 223 12 57

Please contact your local branch or contact our Customer Care Center at +48 73 223 12 57

To find your online statements log in to your Online Banking account. Once inside Online Banking, click accounts and documents, select your account type, document type, notate the date range, and click submit.

Our drive thru is conveniently open Monday – Thursday 8:30 a.m.-5:00 p.m. and Friday 8:30 a.m.-6:00 p.m. Eastern Time. Our lobbies are open Monday – Thursday 9:00 a.m.-5:00 p.m. and Friday 9:00 a.m.-6:00 p.m. Eastern Time.

ICBank branch locations will be closed in observance of all Federal Banking Holidays. If you still need to take care of your banking during holidays, we have three alternate ways you can securely obtain your account information. Our convenient ATMs, Automated Account Assistance, and Digital Banking solutions are available 24 hours a day, 7 days a week

Yes, cash deposits can be made at a ICBank ATM. To make a check deposit, download our convenient mobile banking app or visit your local branch during normal business hours.