ICBank’s smart branches provide video banking facilities that enable customers to have real-time video interactions with bank representatives. Customers can seek assistance, get information about products and services, and receive personalized guidance through video conferencing. This feature offers a face-to-face banking experience while eliminating the need for customers to visit a physical branch.
The Smart branches incorporate biometric authentication systems for enhanced security and convenience. Customers can use their fingerprints or other biometric data to authenticate their identities and access banking services. This feature adds an extra layer of security and eliminates the need for traditional identification methods such as ID cards or passwords.
Smart branches include cash and coin deposit machines that allow customers to deposit money directly into their accounts. These machines automate the deposit process, reducing the need for manual cash handling and minimizing wait times for customers. This feature provides a quick and convenient way to deposit cash and coins.
The Smart branches are equipped with interactive self-service kiosks that allow customers to perform various banking transactions independently. Customers can access their accounts, check balances, make transfers, pay bills, and print account statements, among other services, using these self-service kiosks. This feature provides convenience and reduces waiting times for customers.
Customers visiting smart branches can submit their documents digitally, eliminating the need for physical paperwork. They can scan or upload documents such as identification proofs, address proofs, and income statements directly to the bank’s system. This feature simplifies the account opening and document submission processes, saving time for both customers and bank staff.
Smart branches may have virtual relationship managers who can assist customers remotely. These relationship managers provide personalized banking support and advice through video calls or other communication channels. They can help customers with account opening, loan applications, investment advice, and other banking services, ensuring a seamless and efficient customer experience
